DRAS abending (SA03) when trying to install new release R14 IN01

Document ID : KB000093497
Last Modified Date : 30/04/2018
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Trying to install 14.0 DRAS/View
Log/Trace: Can't locate MCS.
CAHFMTK001E Failed to setup CCI communication, please ch
Log/Trace: Can't locate MCS.
CAHFMTK018E Failed to initialize server(DRASRV12) IDI0034I Fault analysis skipped due to: EXCLUDE option specification (FAST) IEA995I SYMPTOM DUMP OUTPUT 027 SYSTEM COMPLETION CODE=A03 TIME= SEQ=00278 CPU=0000 ASID=003C PSW AT TIME OF ERROR 070C2000 88CBFC28 ILC 2 INTC 0D NO ACTIVE MODULE FOUND NAME=UNKNOWN
Customer had the version 12 release already active and didn't know it. They shutdown DRAS 12 and then were able to restart DRAS 14 successfully.