Download MICS 14.1 doesn't work

Document ID : KB000095898
Last Modified Date : 12/06/2018
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Question:
I requested MICS 14.1 but the download doesn't work. I got this information: Host: ftp://ftpdownloads.ca.com Username: Anonymous Password: edgar.rewer@gad.de FTP location: /442302/12644787 or Host: ftp://scftpd.ca.com Username: Anonymous Password: edgar.rewer@gad.de FTP location: ftp/orders/442302/12644787zip/scart0.zip In both cases I got "Access denied". A download via http or ftp doesn't work either because of policy reasons here in the company.
Answer:
Customer clicked on the add to cart & should have clicked on the cloud icon.