ServiceDesk upload zip file without compress compressed file and do not uncompress it on download.
If zip file in the repository folder are compressed manually after Service Desk uploaded it, it become filename .zip.gz
ServiceDesk still apply the rule to not uncompress zip file when it download it.
- Browser is not receiving a corrupted, file, it's a double compressed file.
1/ uncompress the zip.gz to zip on the server's repository
2/ This setting could help.
set 'forceDecompressOnDownload' to 'yes' . This will force Service Desk to Decompress the file.