Unable to download attmnt with some Access Type after 14.1.04.1

Document ID : KB000092623
Last Modified Date : 02/05/2018
Show Technical Document Details
Issue:
After the installation of Service Management 14.1.04.1 on  SDM 14.1. The attachment download is not possible for particular Access Types. The following message appears in stdlog:
04/05 09:41:01.48 SRV boplgin 2868 SEVERE_ERROR bpmessage.c 779 BPMessage::operator[3]: index out-of-bounds max = 1
04/05 09:41:01.48 SRV boplgin 2868 SIGNIFICANT bpmessage.c 783 BPMessage [User ServiceDesk]
04/05 09:41:01.48 SRV boplgin 2868 SIGNIFICANT bpmessage.c 783 {
04/05 09:41:01.48 SRV boplgin 2868 SIGNIFICANT bpmessage.c 783 method = get_artifact
04/05 09:41:01.48 SRV boplgin 2868 SIGNIFICANT bpmessage.c 783 arg 0 = (string)cnt:1C4E8309D2C82E46816EDC137BF39507
04/05 09:41:01.48 SRV boplgin 2868 SIGNIFICANT bpmessage.c 783 arg 1 = (integer)328309709
04/05 09:41:01.48 SRV boplgin 2868 SIGNIFICANT bpmessage.c 783 reply object = @.web:local.yjFAAA (not refcounted)
...
09:41:01.48 GRA-BKG01 boplgin 2868 ERROR bplaccess.c 4438 AHD04042:Login failed for userid (ServiceDesk); login timed out
Environment:
All platforms
Cause:
No Default Role are assigned automatically
Resolution:
Assign Roles for
Reporting Role REST
Web Service API Role
SOAP Web Service
API Role Command Line Utility
Role for the Access type

Access Type Roles