A Password Authority server ran out of disk space. Old logs were removed, and tomcat restarted, but then none of the users who authenticate against an Active Directory could log in. The 'CSPM' authentication was the only one that worked.
Test the integrity of the cspmserver.keystore file with the following command:
%CSPM_SERVER_HOME%\cspmserver_thirdparty\java\bin\keytool –list –keystore %CSPM_SERVER_HOME%\cspmserver\config\data\cspmserver.keystore
If the file is healthy, you will be prompted for a password. Call Support because you must have another problem.
If the file is corrupt, you will receive an error such as:
keytool error: java.io.EOFException
If the cspmserver.keystore file is corrupt, you can simply remove it, restart tomcat, and Password Authority will recreate the file.