Domain users cannot login to PA after the server ran out of disk space

Document ID : KB000044701
Last Modified Date : 14/02/2018
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Problem:

A Password Authority server ran out of disk space.  Old logs were removed, and tomcat restarted, but then none of the users who authenticate against an Active Directory could log in.  The 'CSPM' authentication was the only one that worked.

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Resolution:

Test the integrity of the cspmserver.keystore file with the following command:

%CSPM_SERVER_HOME%\cspmserver_thirdparty\java\bin\keytool –list –keystore %CSPM_SERVER_HOME%\cspmserver\config\data\cspmserver.keystore

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If the file is healthy, you will be prompted for a password.  Call Support because you must have another problem.

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If the file is corrupt, you will receive an error such as:

keytool error: java.io.EOFException

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If the cspmserver.keystore  file is corrupt, you can simply remove it, restart tomcat, and Password Authority will recreate the file.