Dollar Universe Explorer does not start

Document ID : KB000086935
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
The log unistartdux can contains a message :
This application is already running (Or delete C:\AUTOMIC\DU_Explorer\RUNNING_PID file)

Patch level detected:Dollar Universe Explorer 6.3.01
Product Version: Dollar.Universe 6.3.01

Description :The Windows service of DUX is not able to start
Environment:
OS: Windows Server 2008
Cause:
Cause type:
Other
Root Cause: After a crash of server, there is a file that stay in the DU_Explorer directory named RUNNING_PID and this lock the Windows service
Resolution:
Remove the RUNNING_PID file and start DUX

Fix Status: No Fix

Additional Information:
Workaround :
N/A