Dollar Universe: All jobs Abort on new Linux installation

Document ID : KB000110018
Last Modified Date : 08/08/2018
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Issue:
All jobs Abort when launched via Dollar Universe on a new installation.
No errors appear at all.
Jobs go from Pending to Aborted status.
A Job Log is generated empty and belonging to the root user.

 
Environment:
RedHat Linux 6.x
Cause:
Wrong shell configuration for root user in the /etc/passwd of the Linux server.

The user root had it configured to /bin/ksh  as follows:
root:x:0:0:root:/root:/bin/ksh

It is unclear why this would not work, either ksh was not installed correctly or /bin/ksh was pointing to another shell like bash.
 
Resolution:
Modify default shell to bash for every user that needs to launch jobs via Dollar Universe to /bin/bash.

Example for the user root:
root:x:0:0:root:/root:/bin/bash

Else, ask your system admins to install properly ksh shell with latest version.