DOI installation looping when inserting masteradmin password

Document ID : KB000119981
Last Modified Date : 06/11/2018
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Issue:
When trying to install CA DOI 1.2.3. we are asked to enter Master Admin Password.
We enter a password that matches the stated rules.
 After that there is a confirmation step where we need to choose OK or Cancel.
Choosing OK, the installer shows the same step again with prompt to enter password for Master Admin.
These two steps run into a loop.
Environment:
CA DOI 1.2.3
Cause:
Passwords containing @ or _ are not being accepted, passwords with ! and * were accepted
Resolution:
If you are seeing a loop when entering the masteradmin password, try substituing any special character for different ones that are listed.
Additional Information:
Documentation relating to the masteradmin account
https://docops.ca.com/ca-digital-operational-intelligence/1-2/en/administrating/master-administrator