Does ServiceDesk secondary server requires a license file (ca.olf)?

Document ID : KB000026069
Last Modified Date : 14/02/2018
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Description:

In CA Service Desk, a number secondary servers can be installed and configured to a primary server. This document explains the license requirements for CA Service Desk secondary servers.

Solution:

In CA Service Desk, the licensing daemon always runs on the primary server and it cannot be added on any secondary server using pdm_edit.pl. Hence, the license file (ca.olf) need to be present only on the primary server. The secondary server does not require a license file. Figure 1 displays the license manager process running on the primary server in pdm_status report.

Figure 1

 Note that for the 12.9 and later releases of Service Desk the licensing model has changed and there is no requirement for a ca.olf file.