Does ServiceDesk secondary server requires a license file (ca.olf)?

Document ID : KB000026069
Last Modified Date : 14/02/2018
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In CA Service Desk, a number secondary servers can be installed and configured to a primary server. This document explains the license requirements for CA Service Desk secondary servers.


In CA Service Desk, the licensing daemon always runs on the primary server and it cannot be added on any secondary server using Hence, the license file (ca.olf) need to be present only on the primary server. The secondary server does not require a license file. Figure 1 displays the license manager process running on the primary server in pdm_status report.

Figure 1

 Note that for the 12.9 and later releases of Service Desk the licensing model has changed and there is no requirement for a ca.olf file.