Does Service Desk r12.7 support certificates that accommodate SHA-2 and RSA2048 encryption methods?

Document ID : KB000019556
Last Modified Date : 14/02/2018
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Description:

This document outlines which encryption methods that certificates used in CA Service Desk Manager 12.7 support.

Solution:

CA Service Desk Manager 12.7 supports certificates that use SHA-1 and RSA1024 encryption.

Certificates that use SHA-2 and RSA2048 encryption are not supported in CA Service Desk Manager 12.7.