Customer would like to know if the CA Service Desk Manager (SDM) tool support automatic ticket status transition.
Does the CA Service Desk Manager (SDM) tool support automatic ticket status transition?
CA Service Desk Manager 14.1 / 17.x
There is no available option to have the ticket status transition working automatically. There is no existing feature for this behavior in the SDM tool.
In order to achieve this, there would be additional effort by the usage of customization and/or macro/event.