Does SD 14.1 Cum3 contain a new activity notification for the area properties modification?

Document ID : KB000012745
Last Modified Date : 14/02/2018
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Question:

Does SD 14.1 Cum3 contain a new activity notification for the area properties modification?

Environment:
Service Desk 14.1 Cum3 or above
Answer:

Starting at SD 14.1 cum3, whenever the property value of a category is modified in the ticket, the activity log will register a record with the modification, this can be seen in the activity log, by default the notification does not sent emails to the contacts but it can be activated.

The activity notification name is "Property Changed Activity Notification Detail" and can be found in the Administration tab->Notifications->Activity Notifications.