Does CA Service Desk Manager support ADFS (Active Directory Federation Services) for authentication?

Document ID : KB000013102
Last Modified Date : 14/02/2018
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Question:

We are planning an installation taking into acount ADFS for authentication purposes. What steps are necessary to setup CA Service Desk Manager to authenticate against ADFS (Active Directory Federation Services)?

Environment:
CA Service Desk Manager 12.9CA Service Desk Manager 14.1
Answer:

All CA Service Desk Manager versions can be configured to use external authentication by set ""Allow External Authentication"" for the access type. From the CA Service Desk Manager perspective there is no particular settings to consider ADFS differently to any other LDAPs.
So basically it is just how to set up IIS/Tomcat with ADFS.