Does CA Service Desk Manager API support customized fields on relationships?

Document ID : KB000013710
Last Modified Date : 14/02/2018
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Question:

Out of the box the grloader cannot handle customized fields for CI relations.
As far as I know the grloader uses web services methods. Does this mean that it is not possible with web services to move data from customized fields into the business_management table?
Or is it a restriction from grloader by itself?

Environment:
CA Service Desk Manager 12.9CA Service Desk Manager 14.1
Answer:

You can add custom fields (String, SREL....) to the bmhier object through Schema Designer and create an entry that populated those fields via a createObject SOAP call. This is a limitation with grloader not web services.