Does CA Service Desk Manager API support customized fields on relationships?

Document ID : KB000013710
Last Modified Date : 14/02/2018
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Out of the box the grloader cannot handle customized fields for CI relations.
As far as I know the grloader uses web services methods. Does this mean that it is not possible with web services to move data from customized fields into the business_management table?
Or is it a restriction from grloader by itself?

CA Service Desk Manager 12.9CA Service Desk Manager 14.1

You can add custom fields (String, SREL....) to the bmhier object through Schema Designer and create an entry that populated those fields via a createObject SOAP call. This is a limitation with grloader not web services.