Does CA Datacom/AD require a licensing (LMP) key and how to get the key?

Document ID : KB000024821
Last Modified Date : 14/02/2018
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Question:

Does CA Datacom/AD require a licensing (LMP) key and how to get the key?
CA Datacom/AD execution is terminating with error message CAS9180E - CPU cpuid REQUIRES A LMP KEY TO RUN PROD (AX). 

Answer:

The CA Datacom/AD product does require a licensing (LMP) key for execution. An attempt to execute the product without an LMP key will terminate with the following error message: CAS9180E - CPU cpuid REQUIRES A LMP KEY TO RUN PROD (AX)

You should be provided the CA Datacom/AD LMP key(s) along with the key(s) for your CA product using CA Datacom/AD.

Additional Information:

The CA Licensing page is found via "Licensing" on the left side after you login to Support.ca.com. You can check here first to see if your LMP key is already listed for PROD (AX).

If you cannot locate the LMP key(s) or require new license key(s), you can either contact LMP support at (800) 225 5224 (CALL-CAI) and select option 3 - or - you can open an issue with CA Licensing via "Licensing" on Support.ca.com.

You will need to provide LMP support with the CPU model and CPU serial number so that the proper key can be generated for you. To obtain these details, you can run the command D M=CPU console command.

Note that all LMP keys are provided from CA Licensing (LMP) support and not by the individual CA product support groups.