Our site is planning on upgrading CA Service Desk Manager from CA ITSM 14.1 to ITSM 17.1.
Are our software licences valid after upgrading? Or do we need to repurchase?
CA Service Desk Manager and CA ITSM - all versions.
If you upgrade to a more recent version of CA SDM/ITSM, there is no need to rebuy licences.
The handling of licences and application versions are separated for CA ITSM.
In general, licences are provided for the number of users per site.
You may of course wish to re-evaluate the number of licences that you require at the time of upgrade, to ensure that it reflects your current business usage.
This is often done at the same time as evaluating if hardware changes are required, or business processes need to be changed.
The CA SDM product features ways of measuring licence usage.
Please contact your CA Account Manager if you need to change the number of licences in use.
For the official CA position on licences on an upgrade, always check the End of Service notes for a prior product which mentions the target application installation.
For example, ITSM 14.1 is mentioned on this page:
CA Service Desk Product Family Release and Support Lifecycle Dates
There is an EOS statement on that page for ITSM 14.1: December 31, 2018 - EOS
Which links to "CA Service Management 14.1 Products End of Service Announcement":
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The latest supported Version/Release of CA Service Management product, at no charge, as long as you have an active maintenance contract for the respective CA Service Management product. Documentation to help you prepare for your upgrade to the new Version/Release can be viewed under the CA Service Management 17.1 wiki at CA Technologies Documentation.
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This information is current up to ITSM 17.1.
There are no current plans for changes to this aspect of licences.
Any changes to licences will be announced on the product forums and other CA information sources in advance.
Currently purchased licence agreements will be respected.
Release and Support Lifecycle Dates - All Products