Issue Do the names and order of states in CA Agile Central matter for CA Agile Central Insights?
Resolution Schedule state and defect state values have an implied order based on their respective drop-down list orders. The order of the schedule states in CA Agile Central is unchangeable; the only variables are the use of optional initial and final states and their names. If the optional final state (Released, for example) is used, Insights treats it the same as the standard final state (Accepted), regardless of the name of the optional final state.
However, the order of defect states is changeable and all names (except Open and Closed) are also changeable. In order for defect metrics to be collected correctly, please ensure that Closed is the last (by implied order) and final (by workflow) defect state. An exception to this rule is that if there is a defect found with defect state named Fixed, Insights will treat the defect as if it were Closed. So, if your workflow distinguishes between fixing and closing defects such that the final (workflow) state for some defects is something other than Closed, ensure that Fixed is the name of that state.