"DMS-02107: Unable to create the directory in the DMS. Contact your system administrator." while uploading documents to the knowledge store.

Document ID : KB000019560
Last Modified Date : 14/02/2018
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Description:

"DMS-02107: Unable to create the directory in the DMS. Contact your system administrator. " error while uploading documents to the knowledge store.

In logs, you may find messages similar to :

ERROR 2015-07-26 07:29:27,878 [http-bio-8080-exec-6581] xbl.DocumentFunction (clarity:X107951:194838744__4A7F3845-BCE4-4643-9D8F-1D10F78BFC82:odf.removeObjectDocument) Could not remove document version id 5330399 exception com.niku.dms.util.DMSException: Could not create directory in file store.
ERROR 2015-07-26 07:29:27,907 [http-bio-8080-exec-6581] xbl.ODFObjectQueryHandler (clarity:X107951:194838744__4A7F3845-BCE4-4643-9D8F-1D10F78BFC82:odf.removeObjectDocument) ODF could not retrieve object:
ERROR 2015-07-26 07:29:32,865 [http-bio-8080-exec-6580] xbl.ODFObjectQueryHandler (clarity:X107951:194838744__4A7F3845-BCE4-4643-9D8F-1D10F78BFC82:odf.updateUserPropertyLabels) ODF could not retrieve object:
ERROR 2015-07-26 07:29:35,251 [http-bio-8080-exec-6581] xbl.ODFObjectQueryHandler (clarity:X107951:194838744__4A7F3845-BCE4-4643-9D8F-1D10F78BFC82:odf.updateUserPropertyLabelsAndExit) ODF could not retrieve object:
ERROR 2015-07-26 07:30:23,773 [http-bio-8080-exec-6580] object.ODFAbstractObjectImpl (clarity:X107951:194838744__4A7F3845-BCE4-4643-9D8F-1D10F78BFC82:odf.customObjectUpdateAndClose) Could not save document \documents\My Pictures\test.bmp exception com.niku.dms.util.DMSException: Could not create directory in file store.

Solution:

The problem could be due to the permissions on the filestore. The user should have full rights to filestore, index share and read/write permissions .

The app service needs credentials when it is running as a service and the account should have full permissions on the file store. The account on which the service is running, should be active and unlocked.