DLP - Unknown error 0x80131509 (-2146233079) (code 0x80131509) returned installing CA DLP iConsole reports.

Document ID : KB000050384
Last Modified Date : 14/02/2018
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Installing the CA DLP iConsole reports from the "Reports.msi" package fails with the following error:

Error installing reports: Unknown error 0x80131509 (-2146233079) (code 0x80131509). Description:''.

If the iConsole is configured with SSL (Secure Socket Layers) and a problem is encountered authenticating the secure session (for example, problems with the signed certificate), the install will fail.


While it is essential that the system administrator address the underlying SSL issue, the problem can be worked around by disabling SSL.

To do this, edit the registry key:

HKLM\SOFTWARE\ComputerAssociates\CA DLP\CurrentVersion\Web\WebServiceUseSSL

And change from 1 to 0

In IIS deselect the Use SSL setting and restart the CA DLP website.

Run the "Reports.msi" package and back out the changes once complete.