Display HTML in JIRA

Document ID : KB000047751
Last Modified Date : 14/02/2018
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Summary

Instructions on how to get HTML to display in JIRA

Issue

A user cannot get the HTML from the CA Agile Central "Description" field to render properly in JIRA's "Description" field.

Resolution

In order to use CA Agile Central's JIRA connector to display HTML on certain fields (like "Description"), the internal JIRA administrator must configure the system to allow HTML rendering.

To resolve, as internal JIRA Administrator:
  1. The JIRA Admin will need to turn on the flag in the Wiki Renderer Plugin to allow HTML, which will render the HTML from CA Agile Central.?
  2. The user will also need to use <JiraHTMLFieldHandler> in the config file as follows:
<OtherFieldHandlers>
    <JiraHTMLFieldHandler>
        <FieldName>Description</FieldName>
    </JiraHTMLFieldHandler>
?   ....

WARNING: ?This is only available for an on-premises instance of JIRA (i.e. a local instance of JIRA on one of your own servers, as opposed to a JIRA instance hosted in the Atlassian cloud).