Disable the Guest login functionality.

Document ID : KB000009465
Last Modified Date : 13/07/2018
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Introduction:

Is there an option to disable the "Guest Login" functionality on the Service Desk Manager logon page?

 

Background:

Disable guest users from logging on to SDM.

Instructions:
  1. Login to Service Desk with administrator privileges
  2. Navigate to: Administration --> Options Manager --> Security
  3. In the Option List (right hand pane); Select guest_user_name ; click on edit and then de-install the option.
    Use the Refresh button until the Action Status is Not Installed
  4. Recycle the CA Service Desk Manager Service or restart the server
  5. Start the Service Desk web interface: The above steps will effectively remove the "Guest Login" possibility on the login page.
Additional Information:

PLEASE NOTE: After applying Cumulative 3 for 14.1 this option may be missing.  This problem is resolved in Cumulative 4 (14.1.04).

The release notes for this patch are located here:

https://docops.ca.com/ca-service-management/14-1/en/release-information/ca-service-management-release-14-1-04/ca-service-desk-manager-fixed-issues

This problem is addressed in Defect DE29176.