Disable the "Search Knowledge Base" pop up for employees

Document ID : KB000094922
Last Modified Date : 07/05/2018
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Introduction:
By default, when a user of type employee tries to create a new incident or request, they are prompted to "Search Knowledge Base" before being able to create the ticket. 
 
User-added image
Instructions:
This is controlled through the "prompt_for_knowledge" option in options manager. If you want to disable this, navigate to Administration -> Options Manager -> Web -> prompt_for_knowledge and uninstall this option then recycle services for change to take effect.