Disable Remote control option on a 'AM+SD+RC' Agents installation

Document ID : KB000070201
Last Modified Date : 23/02/2018
Show Technical Document Details

Do we have the ability to prevent users from using ITCM Remote Control?

Agents get installed as part of Windows SOE with all three components(AM+SD+RC). We use ITCM only for inventory collection and software deployments. Can we block the Remote Control option for a particular group?

All versions of CA Client Automation
The best way to stop users from using Remote control on the agent is to stop and disable the rchost plugin.

Create a software package with the following commands and distribute it to the desired agents.
caf stop rchost
caf disable rchost

There is no other way within the configuration policy to disable the RC agent.
Note: You can also use an asset job for the same.

If you would like to enable Remote Control again you can use the following commands:
caf enable rchhost
caf start rchhost