Directory DX Server 12.0 SP9 - 12.0.6667 DSA crashes upon search.

Document ID : KB000020966
Last Modified Date : 14/02/2018
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Description:

Using Identity Manager you might see that your CA Directory corporate store is crashing when performing any user search (by first name or last name forexample). This issue is specific to DX Server 12.0 SP9 - 12.0.6667.

Solution:

This problem was addressed in CA Directory DX Server 12.0 SP10.
Version 12.0 SP9 - 12.0.6667 - is crashing when performing searches on users if this is used for Identity Manager's corporate user store.

The dx server logs will show:

Faulting application name: dxserver.exe, version: 12.0.6667.0, time stamp:
0x4f704b41
Faulting module name: dxserver.exe, version: 12.0.6667.0, time stamp:
0x4f704b41
Exception code: 0xc0000005
Fault offset: 0x0000000000088b30
Faulting process id: 0x464
Faulting application start time: 0x01cdd0595baa9e6c
Faulting application path: D:\Program
Files\CA\Directory\dxserver\bin\dxserver.exe
Faulting module path: D:\Program
Files\CA\Directory\dxserver\bin\dxserver.exe
Report Id: e72f8911-3fb0-11e2-a192-005056990054

This problem was resolved in CA Directory DX Server 12.0 SP10. You will need to upgrade to that version.