Dialog Processes (DWP) busy and receive “U00003434 Server routine” errors

Document ID : KB000087794
Last Modified Date : 14/04/2018
Show Technical Document Details
Error Message :
U00003434 Server routine 'UCDS_R/getchangelog' required '?' minutes and '?' seconds for processing.

Dialog Processes (DWPs) are busy, if Automic Web Interface (AWI)ChangeLog Widget is installed in the AWI and errors similar to the one above can be seen in the logs.

As a result, a constant slowdown and periodic dropping of their DWP's can be seen.
Cause type:
Root Cause: Unoptimized SQL in the changelog widget
Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Automation Engine 11.1.3 - Available
Automation Engine 11.2.1 - Available
Additional Information:
Workaround :
Uninstall ChangeLog Widget.