DevTest Solutions Support Team Responsibilities

Document ID : KB000015813
Last Modified Date : 30/04/2018
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Question:

What is the role of the DevTest Solutions Support team?

Environment:
All supported DevTest releases and platforms.
Answer:

The scope of the DevTest support team is to address product defects, suspected defects and general advice. 

Unfortunately is it out of our scope to provide demonstration of product functionality, customizations for functionality and for modified virtual services or recommendations for specific configurations as these are highly dependent on factors such as workload, shared resources and so forth, in addition to machine specification and execution environment.

We highly recommend that you contact CA Professional Services via your CA Account Manager in order to obtain assistance in this instance.

If you do not know who your CA Account Manager is, please open a new support case on CA Support, and we will be glad to contact them on your behalf.

Another suggestion is to post the question on DevTest Communities site:

https://communities.ca.com/community/ca-devtest-community