DevTest Services Status Showing Down but Processes Show As UP

Document ID : KB000116271
Last Modified Date : 27/09/2018
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When logging into the Linux console and check the services status, it shows as stopped but looking at the virtual services in Portal, they are up & running. Not sure why this is happening.
Processes in hung status.  Are not able to execute the kill -9 <PID>, gives message operation not permitted. 
Need to contact your Linux admin to help with bringing the DevTest services down.