Devices not reporting metrics or returning 0 for metrics using the snmpcollector probe

Document ID : KB000006846
Last Modified Date : 14/02/2018
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Issue:

Devices not reporting as reachable even though vendor certification test returns reachable. 

Resolution:

Configure the snmpcollector probe using Raw Configure and add the following key under setup:

Key name = MAX_BATCH

Key value = 1

Deactivate and then activate the probe.