Devices deleted via UMP are still showing in IM

Document ID : KB000007533
Last Modified Date : 14/02/2018
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Issue:

In Infrastructure Manager we are seeing robot's that have been uninstalled and removed from UMP. How do we remove these robots?

Cause:

On occasion you may not be able to remove a robot via Infrastructure or the robot is being cached in the robot.sds file.

 

Resolution:
  1. Deactivate the hub that robot connects to.
  2. Navigate to Nimsoft/hub of the hub the robot connects
  3. Delete the robot.sds file.
  4. Reactivate the hub