Devices created by the vmware probe are not removed by running the remove_master_devices_by_cskeys probe callback.

Document ID : KB000004946
Last Modified Date : 14/02/2018
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Issue:

Devices created by the vmware probe are not being removed by running the remove_master_devices_by_cskeys probe callback.

Environment:
UIM 8.31+Microsoft SQL servervmware probe installed
Resolution:
  1. Deactivate the vmware probe.
  2. Delete the vmware probe in Infrastructure Manager.
  3. Follow the steps in the following link to remove the devices from the database https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec000005096.html
  4. Deploy the vmware probe to the robot and set up the profiles per the documentation.
  5. If the steps above do not work please open a case at support.ca.com.
Additional Information:

https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1299375.html

 

https://docops.ca.com/ca-unified-infrastructure-management-probes/en/alphabetical-probe-articles/vmware-vmware-monitoring