Device interafeces are not reflected in under metrics

Document ID : KB000106866
Last Modified Date : 17/07/2018
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Issue:
Device interfeces are not reflected in under metrics.

missing port is iftype=1 (other).
currently snmpcollector probe does not detect iftype=1 ports.
Environment:
UIM 8.51
SNMPCollector 3.43
Cause:
some interfaces in  device not discovered.
Undiscovered interfaces in this case are ifType=1.

ifType
http://www.alvestrand.no/objectid/1.3.6.1.2.1.2.2.1.3.html

Unfortunately, ifType=1 interface has never been designed to get discovered in snmpcollector probe.


 
Resolution:
Here is the workaround :-

- Deactivate snmpcollector probe.
- Take the backup of snmp-port.xml
- Revise snmp-port.xml (line #148 and #573) as follows.

            <ExpressionGroup name="PortNRMDS" destCert="{http://im.ca.com/normalizer}NormalizedPortInfo">
                <Filter>(ifType!=24)</Filter>

- Activate snmpcollector probe.
- Discover the device by using the force component rediscover for target profile.


 
Additional Information:
https://docops.ca.com/ca-performance-management/3-2/en/building/self-certification/self-certification-workflows/add-a-new-filter-to-a-vendor-certification/