Device dicscovery issue with Sysedge

Document ID : KB000004670
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

Device discovery issue with Sysedge. Element names are changing automatically after discovery 

Environment:
Sysedge 5.8.2eHealth 6.3.2.11Windows 2008 Server
Cause:

Issue with Sysedge : 

suspecting the Server Automation Policy causing problem with the trap_community on the agent pc, we removed the the manager_name * from the sysedge.cf file. 

Recycled the sysedge agent. 

- Also found the name resolution issues on the ehealth server, added a host entry for the agent in the hosts file. 

- Ran Walktree from both ends using ip, name and fqdn all are working now. 

- Ran the discovery from the ehealth and it discovered the agent successfully.

Resolution:

Server Automation Policy causing problem with the trap_community on the agent pc, we removed the the manager_name * from the sysedge.cf file.