Delta times in report do not appear to match sample times (Legacy KB ID CNC TS17353 )

Document ID : KB000052059
Last Modified Date : 14/02/2018
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TotalTime is the actual value of the time between samples, or the time between good polls. In most cases, deltaTime equals totalTime and this would be seen when comparing the deltaTime in reports to the manual calculation of the time between samples.

How can deltaTime be less than totalTime?

DeltaTime is the time between two consecutive good polls that do not have any intervening bad polls or system resets. DeltaTime will include the time for missed polls.

For those instances when deltaTime is shorter than totalTime (the time between samples), something has occurred to cause either bad polls or system resets.

After a bad poll or system reset, eHealth needs two good polls to rebaseline the poll cycle. The totalTime would start from the last good poll prior to the bad poll, but the deltaTime would start at the first good poll after the bad poll. Both totalTime and deltaTime would end at the second consecutive good poll.

Related Issues/Questions:
Delta times in report do not appear to match sample times
The delta times in the report do not match the timeframe in between the sample times
Why would a report have a deltaTime or duration smaller than the elapsed time between poll cycles
What is the difference between deltaTime and totalTime
Why is deltaTime smaller than totalTime
The deltaTimes in the Trend report do not match the time between samples for each poll cycle

Problem Environment:

(Legacy KB ID CNC TS17353 )