Delete Agile Central SaaS subscription account data and subscription

Document ID : KB000011877
Last Modified Date : 14/02/2018
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Introduction:

Description of the process for a customer to have their subscription closed and data removed from Agile Central SaaS.

Question:

What is the process to have a CA Agile Central SaaS customer's data removed and subscription closed?

Environment:
Production and Sandbox
Answer:

The customer (Subscription administrator or C-level executive) will contact CA Technologies with the request. The request could be in the form of an email to the account representative, or even via a support case.  The request must be made in written form, and can be provided in the case description:

See example/template below.

Upon receiving this signed letter the Operations team will remove the data and notify the customer that the action has been completed.  

Additional Information:

October 27, 2017

CA Technologies
3333 Walnut Street
Boulder, CO 80301

RE: Subscription ID  (XXXXXXX)

 

CA Technologies Representative:

Please accept this letter as notice of cancellation of service of the Agile Central (formerly Rally) application effective October 27, 2016.  As discussed, we are not renewing the service contract for the upcoming year.

Please confirm via written affidavit that all <customer name> data stored within the CA Agile Central (formerly Rally) application will be securely deleted from your data centers and backup copies within 30 days of this letter.

If there is any additional information needed to process this request, please feel free to contact us directly at the numbers listed below.

Thank you for your past service,

 

Sincerely,

 

Signed ________________________


<name, title, company, contact info>

File Attachments:
deletedatadoctemplate.docx