Defaulting status of copied ticket

Document ID : KB000009776
Last Modified Date : 14/02/2018
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Introduction:

How to set the default status of the copied ticket.

Background:

When copying a ticket, the status of the old ticket (e.g. Resolved, Closed) may be copied over to the new ticket or be blanked out.

Environment:
Service Desk on Windows platform
Instructions:

1. Add the following two variables in the NX.env of all servers in your environment 

@NX_RIP_COPY_INITIAL_STATUS=OP

@NX_CO_COPY_INITIAL_STATUS=RFC

 

 

2. Recycle the services for the changes to take effect. 


Result: This will default the status of copied tickets, i.e. Open for R\I\P and RFC for Change Orders respectively.