Decommission Request

Document ID : KB000012545
Last Modified Date : 14/02/2018
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Introduction:

This document describes the process involved in Decommission request.

Question:

What information do we need for decommission request?

Environment:
All
Answer:

·         Decommission request is raised for customers whose contract expires

·         They have to contact either Vishal Gidwani (Vishal.Gidwani@ca.com) or Piacquadio, Christina (Christina.Piacquadio@ca.com) to raise the request

·         Decommissioned customers will no longer have access to On Demand Application

·         It takes 45 days for the service to be terminated

·         Support team will work with internal teams and notify once it is completed.