SymptomsYou are having an issue with Applications Manager and need to gather debug logs for support.
Need to gather logs to determine. THis KBE will cover how to gather logs for the most common Applications Manager issues.
Automation Engine Issues:
Please do the following if the Automation Engine is in a status other than Running or you are receiving RMI server errors.
1)Stop the instance:
Please navigate to the $AW_HOME/site directory of the master and edit the awenv.ini file.
under the [default] section please add the following line:
3)Restart the instance:
Reproduce the issue then navigate to the $AW_HOME/log directory and send us the latest RmiServer<timesatmp>.log file
Please do the following if a remote agent or the Automation Engine's local agent will not start or is in a status other than Running.
1)Stop the Agent
stopso <AGENT NAME>
Navigate to the agent's $AW_HOME/site directory and edit the awenv.ini file.
Under the [default] section please add the following line:
From the User Interface go to Help>About Applications Manager and check Server
3)Restart the agent
startso <AGENT NAME>
Reproduce the issue then navigate t the master's $AW_HOME/log directory and send us the latest RmiServer<timestamp>.log file then from the Agent's $AW_HOME/log directory send us the matching AgentService<timestamp>.log file.
Jobs are aborting or not running as expected.
1)Enable DebugFrom the User Inter