DE Service Fails due to ORA-02396

Document ID : KB000124881
Last Modified Date : 23/01/2019
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In this instance, a customer reported that they were experiencing their DE server going down on a daily basis. It was discovered that the root cause was due to Oracle database configuration for IDLE_TIME. The common error message in the tracelogs and errors.txt logs is supportive of this experience.

Common Error Message: ORA-02396: exceeded maximum idle time, please connect again
The IDLE_TIME defined in the database is expiring.
Alter the profile with the IDLE_TIME set to a higher value or UNLIMITED