[dcim] Configuration was unable to be retrieved

Document ID : KB000034031
Last Modified Date : 14/02/2018
Show Technical Document Details
The dcim.log file contains the following error:

2015-09-10 03:13:54,327 [main] ERROR init() failed
2015-09-10 03:13:54,327 [main] ERROR (90) Configuration error, No value found for key resources/null/name

The "null" resource in the <resources> section of the dcim.cfg file is invalid.

This looks like the following in the dcim.cfg file:

????? <null>
???????? active = false
????? </null>

To delete this, open the dcim Raw Configure GUI, expand the resources folder in the left-hand pane, select the null folder under the resources folder, then select the "Delete Section" button on the left.

cdim Raw Configure GUI - expanded resources section
Apply the change and restart the dcim probe.? This should clear the PPM-023 error when trying to configure the probe.