DB2 Probe not activating

Document ID : KB000009732
Last Modified Date : 14/02/2018
Show Technical Document Details
Introduction:

When installing the db2 probe, even though the software and hardware requirements are met, the probe fails with the following message in the controller.log:

Controller: Max. restarts reached for probe 'db2' (command = db2_monitor)  

Environment:
CA UIM v8.4db2 probe v4.10DB2 Server and Client v9.7The LD_LIBRARY_PATH to where the db2 probe is deployed is added in the controller probe > Environment tab
Instructions:

The output of the commands './db2_monitor' and 'ldd db2_monitor' ran in the db2 probe directory points towards a missing library:

'./db2_monitor: error while loading shared libraries: libdb2.so.1: cannot open shared object file: No such file or directory'

 

This library libdb2.so.1 is located away from the other libraries. Therefore, the environmental variable within the Robot controller needs to point to this location for the probe to activate.

Additional Information:

There is an idea opened in communities for this info to be added to the probe guide:

https://communities.ca.com/ideas/235733255