DB Utilities fail with - U0037146 Error while writing a refresh record (ITL) for the UC4 Server

Document ID : KB000087747
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
U0037146 Error while writing a refresh record (ITL) for the UC4 Server

When performing a load or unload, the utility fails and the above error is written at the end of the corresponding log file (found in the /temp directory by default).



 
Cause:
Cause type:
Defect
Root Cause: During Transport case load DBLoad inserts same ITL to the database twice, causing an EXISTS.
Resolution:
Update to a fix version listed below.

Fix Status: Released

Fix Version(s):
Automation Engine 12.0.0 – Available
Automation Engine 11.2.3 - Available
Automation Engine 11.1.5 - Available
Additional Information:
Workaround :
Restart WPs and confirm the ITL table has processed. Then rerun the utility.