DB Dump

Document ID : KB000012405
Last Modified Date : 14/02/2018
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What are the requirements to provide DB Dump by CA?


How can DB dump be provided to customer's/internal CA?


·         DB Dump can be provided to the clients only if the customer is decommissioning the account

·         Database dump cannot be provided to the existing customers

·         Case has to be created on internal CA site ID (105246)

·         If you’re raising the ticket to get a DB Dump of the customer’s environment, please add the customer PSC approval to the support case.

·         Dump will be uploaded to the SFTP section of the case