Data_engine - Quality of Service Type Status Window displays no data

Document ID : KB000011689
Last Modified Date : 08/06/2018
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Question:

When opening the quality of service type status window/button in the data_engine GUI it returns no data and displays an empty window? 

Answer:

This is something we've seen before, which was discussed with the development team and found that unfortunately there is no way to adjust the timeout associated with this particular query. The timeout is hard coded, and in very large environments with a lot of QoS data or high row counts in the QoS tables, the Status button may not work.

In future releases, as UIM moves away from the use of IM replacing it with the web-based Admin Console, the web-based data_engine Configure GUI will most likely retrieve this data in a different way.

Additional Information:

The Quality of Service Type Status Window:

https://docops.ca.com/ca-unified-infrastructure-management-probes/ga/en/alphabetical-probe-articles/data_engine/data_engine-ac-configuration/data_engine-ac-gui-reference#data_engineACGUIReference-QualityofServiceTypeStatus

The status is based on statistics that are generated by the database provider. If incorrect information is displayed, you might need to update the table statistics. For more information, see Out-of-date Information in the Quality of Service Type Status Table section in the Troubleshooting article:

 

https://docops.ca.com/ca-unified-infrastructure-management-probes/ga/en/alphabetical-probe-articles/data_engine/data_engine-troubleshooting#data_engineTroubleshooting-Out-of-dateInformationintheQualityofServiceTypeStatusTable