Database Test For New AutoSys Instance Config Failing

Document ID : KB000112364
Last Modified Date : 28/08/2018
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The Oracle database connection test for a new AutoSys instance configuration in iDash is failing with no specific error.
The specific error encountered when iDash attempts to connect with Oracle for an AutoSys database connection test will be logged in either the <IDASH_HOME>/log/info.log or <IDASH_HOME>/log/error.log. Check these logs to determine specific error and address based on the error content. Typical root causes are...

Incorrect jdbc connection string leading to Oracle network/connection error
Incorrect schema owner specification. This should be "aedbadmin" for all 11.3+ AutoSys instances
Incorrect database user password