Full database backups are taken once per week, both to onsite and offsite (our warm data center, not a separate 3rd party) systems. Incremental backups are run nightly. Backups are retained for 21 days after which time they are simply aged out and over-written.
In addition, snapshots of database transactions are taken every hour to a disaster recovery site allowing for emergency disaster recovery with maximum of 1.5 hours of data loss due to catastrophic onsite failure (fire in cage, natural disaster, etc. at data center). Backups are tested monthly and a full disaster recovery process to the offsite application cluster is tested semi-annually.
Our objectives in relation to Disaster Recovery are to protect Customer data, restore the full Rally production system (not just a few subscriptions), and ensure access as quickly as possible after an event. In general, our goal is to have our secondary data center site up and running so that Rally is accessible within 4 hours of a disaster event.
Should users accidentally delete data in Agile Central there is a rough 3-6 hour window in which a DBA can recover the data.
Specific questions or concerns can be directed to support.ca.com