Data source fails to sync and receives this error: "DS_PRODUCT_ID_CHANGED error for the NFA data source"

Document ID : KB000005313
Last Modified Date : 14/02/2018
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The NFA Data Source fails with the error "DS_PRODUCT_ID_CHANGED error for the NFA data source" which can be seen in the DMService logs.



CAPC or NPC with an NFA Data Source


1. Use this URL on the NFA Console server to get the product id: http://localhost/reporterdatasource/productsyncws.asmx

2. Click on the 'ProductID' link. 

3. Click on the 'Invoke' button on the next page.  


This will open a new window with the product ID as a string.  Take note of this new product ID: 

< string xmlns =" " > productID </ string >



1. Open a CAPC shell

2. mysql netqosportal

3. select * from data_sources2\G;

- confirm the "SourceType" of the NFA data source

4. update data_sources2 set SourceGUID='NFA productID ' where SourceType=<SourceType>;

- EX: update data_sources2 set SourceGUID='1234567890' where SourceType=2;