Data source fails to sync and receives this error: "DS_PRODUCT_ID_CHANGED error for the NFA data source"

Document ID : KB000005313
Last Modified Date : 14/02/2018
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Issue:

The NFA Data Source fails with the error "DS_PRODUCT_ID_CHANGED error for the NFA data source" which can be seen in the DMService logs.

 

 

Environment:
CAPC or NPC with an NFA Data Source
Resolution:

On NFA:

1. Use this URL on the NFA Console server to get the product id: http://localhost/reporterdatasource/productsyncws.asmx

2. Click on the 'ProductID' link. 

3. Click on the 'Invoke' button on the next page.  

 

This will open a new window with the product ID as a string.  Take note of this new product ID: 

< string xmlns =" http://netqos.com/ProductSyncWS " > productID </ string >

 

On CAPC:

1. Open a CAPC shell

2. mysql netqosportal

3. select * from data_sources2\G;

- confirm the "SourceType" of the NFA data source

4. update data_sources2 set SourceGUID='NFA productID ' where SourceType=<SourceType>;

- EX: update data_sources2 set SourceGUID='1234567890' where SourceType=2;