Data Protection Outlook Addin is automatically disabled

Document ID : KB000095399
Last Modified Date : 10/05/2018
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Introduction:
CA Data Protection endpoint agents are application plug-ins executing on the end user’s workstation ('endpoint computers'). Endpoint agents monitor user activity, collect information, and implement capture and control actions in accordance with policy.  One such endpoint allows CA Data Protection to integrate with Microsoft Outlook.
Background:
Outlook add-ins are small helping programs for the Microsoft Outlook application. The main purpose of the add-ins is to add new functional capabilities into Microsoft Outlook and automate some routine operations. The term also refers to programs where the main function is to work on Outlook files, such as synchronization, Data Loss or backup utilities.

Occasionally Microsoft Outlook will protect the user experience by disabling add-ins it considers unstable or misbehaving, including the CA Data Protection Endpoint agent for Outlook.
Environment:
CA Data Protection 14.x \15.x with Microsoft Outlook 2007 and above
Instructions:
To ascertain whether the CA Data Protection add-in is loaded and enabled open Microsoft Outlook and navigate to the "File" Menu and Select "Options".  When the  menu appears click on "Add-ins"

Outlook Addins

The Data Protection Add-in would normally be displayed as active.  If the add-in has been disabled it may appear in the Disabled Application Add-in section or it may be omitted entirely.

The following steps will help you determine if an add-in has been disabled and how to re-enable it via the Windows registry.

1.  Click on the Windows Start button, and run regedit.exe 

2.  Open the following registry key:

     HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\!ComputerAssociates.CADLP.WgnOutlookAddin

3.  In the right hand pane you should see the values associated with this keys.  One of those values is "LoadBehavior".  If the Data of this key is "2", then the add-in is disabled.  You will need to set the value to "3" to re-enable the add-in and then restart Outlook.