Data Protection - How to recover from a corrupt file on a client installation?

Document ID : KB000012047
Last Modified Date : 14/02/2018
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CA Data Protection encrypts the local database credentials used by the Endpoint client in the "" file.  This file is accessed everytime the infrastructure starts up and a backup is created.  These files are sequenced in pairs to avoid corruption (see below)., 



These files are susceptible to corruption from anti-virus software and should be excluded from routine checks.  See the link to the product documentation for more information on anti-virus exceptions.



When the error "E0028 Infrastructure failed to start correctly. (Unable to read properties file.)" is reported in the activity logs on a client installation it indicates the "" file has become corrupt.  How can you  recover from this situation?


CA Data Protection (DataMinder)

Delete all the files (below) files from the %wgndatadir% directory and then run a repair from Windows Control Panel\Programs.  After the repair the program should become operational and a new set of "" files will be created.,