Data Protection 15.1/15.2 - Error in Administration Search using Group hieracrhy

Document ID : KB000006257
Last Modified Date : 14/02/2018
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Issue:

When an administrator runs an Administration Search in the CA Data Protection 15.1 or 15.2 Administration Console (ACon) to search for users within the hierarchy group using the "Group Hierarchy" search option, an Oracle ORA-06512 error is displayed (see example below).

 Error_message_in_admin_search.jpg

 

Environment:
CA Data Protection 15.1 and 15.2 on an Oracle backed CMS
Cause:

The underlying SQL required optimization.

Resolution:

This issue is addressed in Data Protection 15.1 by FIX:RO95044 (incorporating Server_15.1_HF003 and Server_x64_15.1_HF004) and in Data Protection 15.2 by FIX:RO95153 (incorporating Server_15.20_HF038 and Server_x64_15.20_HF039).  After applying the hotfix, the Administration Search completes successfully with the "Group Hierarchy" search option.

 

FIX:RO95044 and FIX:RO95153 are available to download from the CA Support Portal (http://support.ca.com)

Additional Information:

Note:

Orchestria, CA DLP and DataMinder are previous brand names for the product now known as CA Data Protection.