Data Protection 14.5 - email body with Far-Eastern cahracters may appear deformed in the iConsole

Document ID : KB000005283
Last Modified Date : 14/02/2018
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Issue:

Email events with the the body content in the Korean or other Far-Eastern languages encoded with ISO standard instead of the UTF-8 encoding appear garbled in the iConsole search results windows.

Environment:
Data Protection (DataMinder) 14.5
Cause:

The process used to determine the ISO code page for mail bodies required enhancing for Far-Eastern characters especially Korean.

Resolution:

FIX:RO94124 has been released to address.  After applying this fix, the iConsole search results showing email events with body content encoded with ISO standards for far-east languages are rendered correctly.

Additional Information:

FIX:RO94124 (incorporating Web_14.5_HF0226) is available to download from the CA Support Portal (https:\\support.ca.com).